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UPDATED: How to make DELL replace your hard disk drive 0F00 0248 warranty RMAThis was really damn funny today. This was a tech support live chat session for getting a hard disk drive replaced under warranty. Welcome Nth... sure Thank you, How may I assist you today? harddisk failure, need replacement asap Is the second address the one for parts or service? yes Have ran the Dell Diagnostics on the hard drive? cant ,i tryed once, and it wouldnt go into the diag program Then how did you determine the drive was bad? ive been a technician for 12 years its bad/failing I have to log the troubleshooting steps in order to replace the part ok, it goes click click click and just doesnt work sometimes and is cloning really slowly does that work ? Normally we have to log an error code ok error 420 That's not a valid error code You dont have click of death as an error code?? No, there is an error code generated when the diagnostics fail can you tell me No, that is something have to tell me **** at this point i type “dell harddisk error codes” into google and what do you know * 0F00 0248 Thank you,I will replace the drive now Do have the media to reinstall on the replacement drive? yes It will take me just a few minutes to set up the dispatch. are you a robot? For future reference you will receive a copy of this chat journal via email
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AHHHHHH roflz
AHHHHHH roflz
kittens in drains
that's really funny dude, good times w/ the support robots.
I am sorry, but that is
I am sorry, but that is really lame on your part. You have to realize that we have to deal with people who lie, cheat, steal all kinds of thing from tech support agents on a constant basis. Customer perception of problems run amok and cause misdiagnosis all the time. We have policies in place to try to curb the warranty abuse. Furthermore, our suppliers require us to run diagnostics because it helps them improve their products. We get stories of "IT Managers with MCSE" who couldn't find the device manager. Would you want to trust that person with anything technology related? I wouldn't. Ultimately, we have a job. Humor us and tell us what we want to hear. It will make things run so much smother and quicker if you won't let us do our job correctly. If I get you in chat, I will make you run the gauntlet and hold you to the letter of the service contract. Have a nice day jerk.
JACKASS SUPPORT...
Well PEON, You win the JACKASS SUPPORT AWARD! If I need to replace a part from Dell and I don't send back the defective part it gets charged against my account. Money is what keeps people honest.
Sometimes you support assholes don't know how it works in the real world. Your lame-ass troubleshooting procedures do not always work in the real world. Reading troubleshooting procedures from the monitor that tells you how to do your job is ridiculous. If you were any type of real technician you would listen to the caller and quit asking for stupid information.
I may not tell you what you want to hear but I am gonna tell you what you need to hear. You're gonna get my part bitch and your gonna get it to me next day air before I bitch slap you back to Bangkok.
WTH? 12 years?
You've been a technician for 12 years...and you still don't know how to run a simple diagnostic test on a hard drive? My Grandmother didn't have any trouble finding the F12 key. PEBCAK...
YOUR THE ID10T BEEPO...
Reread the post! He said that it would not boot into the diagnostic utility. Think before you post!
haha i just had the same
haha i just had the same exact chat. looked up the error code.
You assholes..What do you
You assholes..What do you think..we dont know anything,,,We just replace your parts because of our scores. otherwise you will get a damn shit replaced.
Consider yourself lucky!!!!!
Agreed with above
I agree with the above comment, if people would have a real technical insight on how computers worked, then maybe we would have a better support staff. Damn the overseas support staff.
-Will
Dell Support - Gold versus India
I have a bit of insight on this. I used to be a Dell reseller and when the clients PCs had issues I would routinely call for support. Here is what you NEED to know about Dell Support and buying their PCs.
First always buy the business PCs. They are always a better machine and last much longer.
Second, always get Gold Support. Gold Support = USA Support not the India Queue. I've ALWAYS found Gold Support to be superb. However, you started off your conversation as an arrogant jerk which just made the tech defensive. Remember, he's getting say 100 such calls or chats a day, if you're nice they will work WITH you.
So next time just be nice and do what you can to cooperate, honestly, it's not that hard and things will go much smoother for you. That's been my experience anyways.
Agreed
Very much agreed. Being a jerk towards tech support only offers temporary satisfaction, but in the end, you look like the idiot. So what if you think you know more then they do? Why flaunt it? And by the way, the Dell tech you spoke to seemed very professional and kept his composure while you treated him like crap...even if he reading from a script/troublehooting diagram, you fail for being a rude jackass. Dell=1, You=-20